Return & Refund Policy

At NEOFA LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return most new and unused items within 30 days of delivery for a full refund. Items must be returned in their original condition, including all original packaging, accessories, and documentation.

To initiate a return, please contact our customer support team with your order number and reason for the return.

Non-Returnable Items

The following items are not eligible for return:

• Used, damaged, or altered products

• Items returned without original packaging

• Clearance or final sale items

• Products marked as non-returnable at the time of purchase

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to provide a replacement, exchange, or full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NEOFA LLC
Email: support@neofausa.com

We are committed to providing excellent customer service and ensuring a positive shopping experience.